Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 2 - 4 weeks
  • United Kingdom : 4 - 10 business days
  • United States : 2 - 4 weeks
  • Europe : 1 - 2 weeks
  • Australia, New Zealand and Oceania : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 3 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

From What are made Picture Frames

Our picture frames are made from 100% natural wood. For our picture frames we use Baltic Birch plywood or solid Birch, Oak, Ash and Alder wood.

What type of glass we put in Picture Frames

Our picture frames are equipped with antireflective plexiglass.
It is safe, less in weight, better clearness than standard glass.

Sizing details

Picture frame sizes are specified for pictures or artworks you will put inside. Frame outside dimensions are larger. For example 8x8" frame is for 8x8" picture, frame opening then will be ~7.5x7.5", frame outside dimensions are much larger for example - 9.5x9.5".

Color cover

All products we use to finish our frames are ecological and environmentally friendly with zero VOC values. Colored frames first are coated with stain or linseed oil color. For all frames final coating is linseed oil which highlights wood beauty and uniqueness for every piece we make.

Our frame production technology and concept.

Those ARE NOT mass product frames which are made from cheap China moldings.
Our natural wood moldings I make by my self in my carpenter's workshop. To tie frame four corners I make special joints and glue them together, in such way we can achieve highest precision and strength which can not be achieved with mass production frame technology.

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